Most of the residents and businesses surveyed are satisfied with the e-services (64% of residents, 73% of businesses). However, that is 2 percentage points lower than in 2018.
Users of eGovernment services want the public sector to provide services that are just as simple, mobile-friendly and accessible as those in the private sector (e.g. online shopping, e-banking). 52% of respondents (residents) do not care how they can access digital public services, as long as it is quick and easy. About a third of respondents would like to see a central government portal that provides all eGovernment services (federal, cantonal and communal) in one place. In addition, respondents would like to use e-services with mobile devices more often.